Returns & Refund Policy

Last Updated: March 7, 2026

At Florence Lane, we believe returns and refunds should be handled with clarity and structure. This policy explains how eligible returns, exchanges, and refunds are processed for our collections, including apparel, footwear, and other fashion-related products.

Business Information

Florence Lane is operated by Ecomify Global LLC (Wyoming, USA).
Company Mailing Address: 8833 Monterey Hwy Ste J Unit #786, Gilroy, CA 95020, USA
Email: purchase@florencelane.co
Phone: +1 307-310-3427

1) Standard Return Window

We accept returns of eligible items within 30 days of delivery.

To qualify for a return, items must:

  • Be unused, unworn, and unwashed
  • Be in original condition
  • Include original tags and packaging where applicable
  • Be free from stains, odors, marks, damage, pet hair, alterations, makeup residue, deodorant residue, or visible wear
  • Include proof of purchase, such as an order number or receipt

All returned items are subject to inspection. Items that do not meet these conditions may be refused.

2) Non-Returnable Items

The following items are final sale and not eligible for return or exchange:

  • Gift cards
  • Digital goods or downloadable products
  • Clearance or final sale items where marked
  • Personal care or hygiene-sensitive items
  • Undergarments, intimate apparel, or similar hygiene-sensitive goods
  • Customized, personalized, or made-to-order items, where applicable

If an item is non-returnable, we will indicate this on the product page and/or at checkout.

3) How to Start a Return

To request a return, contact purchase@florencelane.co and include:

  • Your order number
  • The item or items you would like to return
  • The reason for the return
  • Photos, where relevant for damaged, defective, or incorrect items

If your request is approved, we will provide return instructions and an authorization reference.

Please do not send items back without prior approval. Unauthorized returns may not be processed.

4) Return Shipping Costs

Unless the return is due to our error, customers are responsible for return shipping costs.

Returns due to our error may include:

  • Incorrect item received
  • Damaged item received
  • Defective item received

We recommend using a tracked return method. Florence Lane is not responsible for returned items lost or delayed in transit.

5) Refunds

Once your return is received and inspected:

  • We will notify you by email whether the return is approved or denied
  • Approved refunds will be issued to the original payment method
  • Refund processing typically takes 3–10 business days, depending on your financial institution

Original shipping charges are non-refundable unless the return is due to our error.

If a return is denied, we will notify you of the reason. If you request the item to be sent back, additional shipping costs may apply.

We reserve the right to deny refunds where there is evidence of:

  • Excessive return activity
  • Product misuse
  • Missing packaging, tags, or components
  • Policy abuse
  • Suspected fraud or chargeback-related abuse

6) Exchanges

We do offer exchanges, subject to the criteria below.

Exchange Eligibility

  • The request must be made within 30 days of delivery
  • The item must meet all return eligibility conditions
  • The replacement item must be in stock
  • Exchanges are generally for the same item in a different size or color, unless otherwise approved

Exchange Process

  1. Contact purchase@florencelane.co with your order number and exchange request.
  2. If approved, return the original item according to the provided instructions.
  3. Once the returned item is received and inspected, the exchange will be processed.

If the replacement item is priced higher, you will be required to pay the difference before shipment. If it is priced lower, the difference may be refunded to the original payment method where appropriate.

Return shipping costs for exchanges are the customer’s responsibility unless the exchange is due to our error.

If the requested exchange item is unavailable, we may offer:

  • A refund
  • Store credit
  • An alternative item, with your approval

7) Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. Contact us within 48 hours if your item is:

  • Damaged
  • Defective
  • Incorrect

Email purchase@florencelane.co with:

  • Your order number
  • Clear photos
  • A short description of the issue

We will review the matter and arrange a replacement, exchange, or refund where appropriate.

8) Order Cancellations and Changes

Orders begin processing promptly. If you need to request a cancellation or change, please contact us within 12 hours of placing your order.

Once an order has been processed or dispatched, it may no longer be cancelled. Eligible items may still be returned after delivery in accordance with this policy.

9) Contact Us

Email: purchase@florencelane.co
Phone: +1 307-310-3427
Company Mailing Address: 8833 Monterey Hwy Ste J Unit #786, Gilroy, CA 95020, USA