Shipping Policy

Last Updated: March 7, 2026

At Florence Lane, we aim to provide a shipping experience that is clear, reliable, and transparent. This Shipping Policy explains how orders are processed, dispatched, and delivered after purchase.

Florence Lane is a United States women’s fashion brand, and all prices on our website are displayed in USD ($) unless otherwise stated.

Business Information

Florence Lane is operated by Ecomify Global LLC (Wyoming, USA).
Company Mailing Address: 8833 Monterey Hwy Ste J Unit #786, Gilroy, CA 95020, USA
Email: purchase@florencelane.co
Phone: +1 307-310-3427

1) Order Processing

  • Orders are processed Monday through Friday, excluding applicable public holidays.
  • Standard processing time is 1–2 business days.
  • Orders placed after 5:00 PM Eastern Time may begin processing on the following business day.
  • During launch periods, promotions, or seasonal demand, processing times may extend slightly.

After checkout, you will typically receive:

  • An order confirmation email
  • A shipment confirmation email once your order has been dispatched
  • Tracking information where available

2) Shipping Time

Estimated delivery time after dispatch is typically:

  • 6–10 business days

Estimated total delivery time, including processing:

  • 7–12 business days

These timeframes are estimates only and not guarantees. Delivery may be impacted by:

  • Carrier operational delays
  • Weather events or natural disruptions
  • Seasonal shipping volume
  • Address verification delays
  • Other circumstances outside our control

3) Shipping Rates

Shipping charges, if applicable, will be displayed clearly at checkout before payment is completed.

Any free shipping offers, promotional shipping rates, or limited-time shipping incentives will be clearly shown on the website and/or at checkout.

4) Delivery Availability

Florence Lane operates as a United States women’s fashion brand. Orders should only be placed to destinations supported by the checkout system. If an order is placed to an address we cannot service, we may cancel and refund the order before dispatch.

5) Tracking

Where tracking is available, it will be sent by email after dispatch. Tracking updates may take up to 24–48 hours to begin appearing after the shipment confirmation email is issued.

If you do not receive shipment confirmation within a reasonable time after purchase, please contact purchase@florencelane.co.

6) Address Accuracy and Delivery Issues

Customers are responsible for providing a complete and accurate shipping address at checkout.

We are not responsible for delays, failed deliveries, or returned shipments resulting from:

  • Incorrect or incomplete shipping information entered by the customer
  • Delivery locations that are inaccessible or unavailable
  • Carrier handling issues outside our control

If a package is returned due to an address issue, reshipping may require additional shipping charges.

7) Lost, Missing, or Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery and provide:

  • Photos of the outer packaging
  • Photos of the shipping label
  • Photos of the item and the issue

If tracking indicates that a package was delivered but you cannot locate it:

  • Check with household members, neighbors, building staff, or mailrooms
  • Confirm the shipping address entered at checkout
  • Contact us promptly so we may assist with an inquiry where appropriate

8) Shipping Policy Updates

We may update this Shipping Policy from time to time to reflect operational or compliance-related changes. The latest version will always be posted on this page.

9) Contact

Email: purchase@florencelane.co
Phone: +1 307-310-3427